QUESTION ONE

$1\mathrm{.}1$ Using examples of your choice discuss in detail and indicate the importance of formal

communication within the business.

$1\mathrm{.}2$ Discuss the impact of informal communication network towards the success of an

organization.

QUESTION TWO

$2\mathrm{.}1$ Explain the role and significance of non$-$linguistic messages in relation to culture.

$2\mathrm{.}2$ Discuss how silence can either be a positive or a negative non$-$verbal cule.