QUESTION ONE $[25]$

$1\mathrm{.}1.$ Explain the communication process and its key elements. Provide an example to illustrate the

interaction between these elements in real$-$world scenarios. $(10)$

$1\mathrm{.}2.$ Describe the difference between hearing and listening in the context of communication.

Provide examples of situations where individuals may hear but not actively listen, and explain

the implications of such behaviour on communication effectiveness. $(6)$

$1\mathrm{.}3.$ Identify and discuss any $3$ barriers to effective communication in the workplace. Provide

examples of strategies that organisations can use to overcome these barriers and improve

communication effectiveness. $(9)$