QUESTION ONE [40] Case Study: Human Resource Management at Makro Introduction: Makro is a prominent retail company operating in multiple locations, focusing on providing a wide range of products to its customers. To ensure its operational efficiency and success, Makro recognizes the importance of Human Resource Management (HRM) in effectively hiring, motivating, and maintaining its workforce. HRM encompasses various activities that contribute to achieving organizational goals by optimizing human talent. HRM plays a critical role at Makro in aligning human resources with the company's objectives and ensuring that the workforce is effectively utilized to achieve optimal results. The importance of HRM is reflected in several aspects: HRM at Makro involves designing management systems that ensure human talent is used efficiently to accomplish the organization's goals. This strategic alignment helps Makro stay competitive in the retail industry by creating a skilled and motivated workforce that supports the company's overall mission and vision. Makro's HRM focuses on various aspects of personnel management, including recruitment, development, compensation, integration, and maintenance of employees. This holistic approach ensures that the organization's objectives are met by hiring and retaining the right people with the necessary skills and capabilities. The core objective of HRM at Makro is to maximize the contributions of employees toward achieving both organizational and individual goals. By managing people effectively, HRM ensures that employees give their best to the organization, leading to improved productivity and performance. HRM at Makro encompasses a wide range of activities that span the entire employment lifecycle. From HR planning to job design, employee hiring, remuneration, motivation, maintenance, and industrial relations, HRM addresses various dimensions of personnel management to create a productive and harmonious work environment. HR planning at Makro focuses on ensuring that the organization has the right people in the right positions at the right time. This strategic approach involves assessing current and future human resource needs, forecasting demand and supply, and developing strategies to meet manpower requirements. Makro's HRM is responsible for designing job roles and defining the organizational structure. This includes creating job descriptions that outline responsibilities and job specifications that identify required skills for each position. HRM at Makro involves the selection and staffing of employees based on job requirements and career paths. Training and development initiatives ensure that employees have the knowledge and skills needed for their current roles and future organizational needs. HRM ensures fair and equitable compensation and benefits for Makro employees. It also considers employee welfare measures to enhance job satisfaction and overall well-being. Makro's HRM strives to maintain healthy employee relations and fosters a positive organizational culture. It also supports organizational development initiatives to enhance synergy and collaboration among employees and teams. Conclusion: For Makro, HRM is not just a functional aspect but a strategic imperative. By procuring, developing, and maintaining a competent workforce, Makro aims to achieve its organizational goals effectively and efficiently. HRM's role in aligning human resources with the company's objectives, ensuring employee well-being, and fostering a positive work environment is crucial to Makro's continued success in the competitive retail industry. 1.1. Explain how HRM aligns human resources with an organization's objectives, and how this alignment contributes to Makro's competitiveness in the retail industry. (10) 1.2. Describe how HR planning at Makro help ensure that the organization has the right people in the right positions at the right time (10) 1.3. Identify and explain the External factors affecting recruitment at Makro (10) 1.4. Evaluate the use of technology in the sourcing of candidates at Makro (10)