QUESTION ONE

a$.$ Define the term folio?

$4$ Marks

b$.$ State and explain the three main categories of the front office accounting process.

$6$ Marks

c$.$ Describe the five $(5)$ functions of the front office accounting system.

$5$ Marks

d$.$ Describe the responsibility of the front office cashier.

$5$ Marks

QUESTIONTWO

$2.$ Describe the types of guest billing system.

$6$ Marks

b$.$ Enumerate fours ways fraud can be committed by staff at the Front Office and one $(1)$ way to prevent each.

$8$ Marls

c$.$ State and explain the types of skippers.

$6$ Marks

QUESTIONTHREE

a$.$ State three $(3)$ duties of the night suditor.

b$.$ Define the term account transfer?

$3$ Marks

$3$ Marks

c$.$ State and explain the four common types of folios used at the front office.

$8$ Marks

$6$ Marks

d$.$ Describe the two types of account settlements with two examples each.

QUESTION FOUB

State four $(4)$ advantages semi$-$automated billing system has over the manual billing system.

$4$ Marks

$4$ Marks

$4$ Marks

b$.$ State $2$ reasons why the front office auditing is done at night.

$4$ Marks

c$.$ Describe the two main types of account to be settled at the front office.

$8$ Marks

QUESTION FIVE

$2$ Marks

a$.$ Define the term a Skipper?

b$.$ Front office accounting can be described as a transactional account. Describe four $(4)$ classification of front office transactions.

$8$ Marks

$5$ Marks

c$.$ Enumerate five $(5)$ ways to prevent skipping.

$5$ Marks