Question Scenario 3. (40 marks)

The Provincial Ministry of Health is looking to implement new state-of-the-art Entry Kiosks at primary entry points for Patient and Family secure access for the 160 hospitals. The Kiosks will be installed at all the hospital's main entrances. From the lesson during COVID, these Kiosks will help minimize human-to-human contact and provide patients and family visitors quick access to information on where to go for their visits all with the scan of their patient barcode.

The Provincial Ministry of Health will use a central buying group called Government Optimum Services, an organization part of the provincial government charged to procure all healthcare-related goods and services on behalf of hospitals and non-emergency clinics.

You have been recently hired by Government Optimum Services to help source these first-time products for a total of 200 Kiosks for all non-emergency entrances in the Province's 160 hospitals.

Your VP of Procurement has advised there is not an existing supplier base that has been approved by the Provincial Ministry of Health and as such, Government Optimum Services' Procurement staff would need to go to the market to determine product availability and options. This is the first time the Provincial Ministry of Health has requested this type of product and is open to taking a phased approach.

Your VP of Procurement has confirmed you have full access to all staff across all hospitals and the Government Optimum Services procurement team members.

Some hospitals are located in areas with a high percentage of the elderly population and those where English is not the first language so Kiosk functionality will need to meet those demographics.

In addition, these Kiosks are free-standing units and older hospitals may pose challenges for electrical and internet connectivity.

Budget is a major consideration but if the project proves successful and implemented within budget, timelines, and a high degree of patient and family "positive experience", additional funding will be made available by the Federal Government for ongoing implementation and upgrades.

You and your team have 6 months to define needs, develop high-level requirements, and prepare a Request for Information (RFI) for the market:

1. Outline steps as to how you would identify the "Kiosks" needs?
2. Who would you reach out to? Internal and External? Add your rationale?
3. List several Total Cost of Ownership (TCO) considerations you will have?
4. Leveraging a Request for Information (RFI) structure, identify some of the key evaluation criteria you and the team would need to put forth for information gathering purposes. This is not an award, but rather a process steps to help fine-tune the hospitals' requirements and further sourcing.

Use one reference with the above scenario.