Question: QUESTION THREE [ 2 0 ] 3 . 1 Competitive advantage implies the creation of a system that has a unique advantage over competitors. The

QUESTION THREE [20]
3.1 Competitive advantage implies the creation of a system that has a unique advantage over
competitors. The idea is to create customer value in an efficient and sustainable way.
Discuss how managers can achieve competitive advantage through operations (15)
3.2 Identify the five steps in the process improvement model (5)

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