Question: QUESTION THREE [20] A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs per day,

QUESTION THREE [20]

A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs per day, and its actual output is 62 repairs per day. The manager would like to increase the number of repairs per day.

Choose and analyse two (2) of the following factors that you would recommend that the manager investigate:

(i) Absenteeism

(ii) Scheduling and balancing

(iii) Time management

(iv) Quality problems.

Explain your reasoning. (20)

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