QUESTION THREE

Read the extract below and answer the questions that follow

Conflicts are caused by a number of aspects that create tensions between people. Corvette $(2007)$

contends that conflict exists wherever, and whenever there is an incompatibility of cognitions or

emotions within individuals or between individuals. Many schools have broken down relationships

because of the existence of this incompatibility. School managers in "conflict schools" will face

mammoth task as they try to be effective. It is also important to note that the leader's philosophy will

influence how they react to conflict; some perceive it as something to be avoided at all costs while

others see it as an aspect that is necessary to propel change and foster organisational regeneration.

$($Adapted from Msila, V$.(2012).$ Conflict Management and School Leadership.$)$

$3\mathrm{.}1$ Provide an appraisal of the different conflict resolution techniques.

$3\mathrm{.}2$ Assess how conflict is dealt with at your educational institution.