Question: QUESTION TWO [ 2 0 ] Kloppenborg and Petrick ( 2 2 0 2 ) describe the field of project quality management as the sum

QUESTION TWO [20]
Kloppenborg and Petrick (2202) describe the field of project quality management as the sum of four pillars customer satisfaction, process improvement, fact-based management and customer satisfaction. Kloppenborg (2009) refers to these as the four core project quality concepts.
Assess each of these concepts and explain why they are considered pillars or core concepts.

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