Question: QUESTION TWO a) Briefly explain deeming trilogy in TQM. 6 Marks b) Quality has many definition varying with different stakeholders briefly explain manufacturer's dimensions of

QUESTION TWO a) Briefly explain deeming trilogy in TQM. 6 Marks b) Quality has many definition varying with different stakeholders briefly explain manufacturer's dimensions of quality. 6 Marks c) Discuss the importance of team work to an organization. 8 Marks QUESTION THREE a) Explain the key steps involved in benchmarking process 12 Marks b) Discuss the qualities of a good leader in TQM 8 Marks QUESTION FOUR a) Briefly explain Deming 14 principles of quality improvement. 14 Marks b) Discuss the role of quality circles. 6 Marks QUESTION FIVE a) Explain kaizen philosophy. 8 Marks b) Discuss the importance of getting ISO certification to an organization. 12 Marks

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