Question: Question Two: Based on the following situation: efine a possible research objective and a research question ( 5 marks ) Situation: Proactive Customer Service Through

Question Two: Based on the following situation:
efine a possible research objective and a research question (5 marks)
Situation: Proactive Customer Service Through Smart Products
Imagine a situation where a company equips its products with IoT (Internet of Things) sensors that can monitor performance and predict potential issues. This may allow for a shift from reactive customer service (responding to problems after they occur) to a proactive approach.
Question Two: Based on the following situation: efine a possible research

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