Question: QUESTION TWO In 2020, ACE Printers experienced a sharp decline in the number of printing orders and a sharp increase in the number of customer

QUESTION TWO In 2020, ACE Printers experienced a

QUESTION TWO In 2020, ACE Printers experienced a sharp decline in the number of printing orders and a sharp increase in the number of customer complaints. You have been hired as a consultant by the company to determine what contributed to the company's performance. After reviewing the production sheets from July - December 2020, the following problems and their frequencies were found: Required: A. By identifying and using an appropriate quality tool, explain to the managers at ACE how the company can improve its performance. (10 Marks) B. On the production press, the production rate was thought to affect the number of defectives coming off the production line. To test this theory, the production rate was varied over 12 hours and the number of defects was collected for the same production run size. The results are given in the table below. By identifying and Page 3 of 13 using an appropriate quality tool, explain to the managers at ACE how the company can improve its performance

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