Question

You are required to select a topic based on any of the TQM concepts studied from Topic (CUSTOMER SATISFACTION, RETENTION, and LOYALTY). This research will be based on any organization Example Banking or Manufacturing/Production industries.

Format

- Microsoft PowerPoint

- Proof read and spell check before submission.

- References should be properly cited.

- Marks will be deducted for poor English, spelling, grammar etc.

- Make sure you follow the guidelines mentioned above, to avoid penalty.

PRESENTATION OUTLINE

I. Title Slide Page - Name, BANNER ID, Course code, Course name, Topic

II. Statement of Declaration

III. Presentation Outline

1.0 Introduction

- Introduce the topic area of research and its significance

- Explain the significance of research

- Outline the key research problem and general purpose of the study

- Discuss the choice of organization

- Discuss the content of your assignment briefly

2.0 Objectives

List down the objectives of the assignment (maximum of 3 objectives).

3.0. Literature Review

In the literature review section students need to read a wide range of material on the topic from textbooks, journal articles (5-7articles) media, organizational or national reports etc. The In-text referencing or citing sources of information is especially pertinent here. Acknowledge all sources within the body. Here, students need to state what is reflected in their research through their readings from the various sources (example: textbooks, journal articles, online sources, etc.).

The literature should be centered and based on:

1. The concepts of TQM encompassed in your topics

2. Identify and utilize literature based on similar topics as the one you have selected.

3. Use the current journal articles.

4. All the research objectives ought to be covered in the review.

4.0 Methodology

In this section students need to say how they collected information for their assignment. The secondary sources could include previous research reports, newspaper, magazine and journal content, and company information statistics; Company brochures or website etc., and to write up the section on findings, students could employ secondary research and also primary research resources.

The most common primary sources are: social surveys (questionnaire surveys & interviews: informal or structured) and participant observation. You need to include the following:

How was the data collected?

Who were interviewed?

What was the Sample size?

How was the data analysed?

5.0 Discussion/Findings

This is the body of the assignment which is based on your objectives.

Each objective can be used as sub-topics to ensure that the objectives are met.

6.0 Conclusions

A conclusion draws together and summarizes the ideas and findings presented in the body.

7.0 Recommendations

Your recommendations should be related to the topic and objectives.

8.0 Bibliography

Use the Harvard style of referencing. Include all references cited in your analysis. Please note that the source of all information and ideas that are not your own should be acknowledged using standard conventions on referencing.

9.0 Appendix

Attach any additional materials that you have used and are relevant to the assignment.

Presentation Marking Criteria

Formatting

1

Statement of Declaration

Acknowledgement

Presentation Outline

Introduction

3

Objectives

2

Literature Review

5

Methodology

4

Discussion

6

Conclusion

3

Recommendations

2

Bibliography

3

Appendix

1

Speaking style, clarity, confidence, teamwork

5

Total (35%)

35

The group seminar presentation should be 15-20 minutes only. Use of visual aids such as power-point, film, etc. is strongly recommended. The presentations will take during classes. The mark allocations should give you a fair idea of how much effort and slides to use for each component.