Question: Question.1. What should Emily's manager do IMMEDIATELY regarding the situation for her lack of customer service skills? Select the BEST answer a) Terminate her employment

Question.1. What should Emily's manager do IMMEDIATELY regarding the situation for her lack of customer service skills?

Select the BEST answer

a) Terminate her employment since she has not been performing well for a while and she has done too many damages already. Plus, it is impossible to train good customer service skills.

b) I don't have enough information to decide

c) Meet with Emily to discuss her lack of customer service skills, review examples of good customer service, put a training and performance plan in place, and provide regular coaching and feedback

d) Warn Emily about her lack of customer service skills, carry on the hardwork and hope for the best!

e) Promote her as a Senior Customer Service Manager since she has been bored in her current role (5 years is a long time)

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

The majority of the assignment is based on the following case study (you will need to refer to it throughout):Emily works at a multinational Company ABC of 2,000 employees as a Customer Service...

The majority of the assignment is based on the following case study (you will need to refer to it throughout): Emily works at a multinational Company ABC of 2,000 employees as a Customer Service...

need to answer from the summary The majority of the assignment is based on the following case study (you will need to refer to it throughout): Emily works at a multinational Company ABC of 2,000...

q: what should emily manager do about emily's behaviour on social media? 1) Meet with emily , share her poistion about negavtive comments on social media, reveiw the new social media policy 2) Work...

Emily works at a multinational Company ABC of 2.000 employees as a Customer Service Agent a large retail store with 500 stores just in Canada. She has been an employee for more than 5 years in the...

D Question 28 1 pts John works at a multinational company of 10,000 employees as a Lead, Sales. He has been an employee for more than 10 years and has changed managers 4 times since he started,...

Chapter 9 Performance Management Skills A leader becomes complete only after giving something back. LAURENCE S. LYONS LEARNING OBJECTIVES By the end of this chapter, you will be able to do the...

Personnel Decision at Riverview Based on the narrative by Mary Foster Mary Foster, Director of Event Planning at the Riverview Hotel in New York, had been through the hiring process many times....

TANGLEWOOD CASEBOOK for use with STAFFING ORGANIZATIONS 5th Ed. Kammeyer-Mueller 1 TANGLEWOOD CASEBOOK To accompany Staffing Organizations, fifth edition, 2006. Prepared by John Kammeyer-Mueller...

Learner Instructions 3 Skills Test Submission details Students Name Student ID Group Assessors Name Assessment Date/s Pre-Assessment Checklist The purpose of this checklist The pre-assessment...

An AC voltage with an amplitude of 100 V is applied to a series combination of a 200-F capacitor, a 100-mH inductor, and a 20.0- resistor. Calculate the power dissipation and the power factor for...

In a random sample of 95 manufacturing firms, 67 indicated that their company attained ISO certification within the last two years. Find a 99% confidence interval for the population proportion of...

5 , 6 Maximization of shareholder weath is a concept in which virtually all earnings are paid as dividends to common shareholders profits are mavimized on a quarterly basks. increased eamings is of...

What is an example of constructive feedback? provide reference