Question1) your manager asks you to go down the hall to the windows 7 computer in the break room and find out the path and name of the device driver for the optical drive (CD drive or DVD drive) that is installed. what steps do you use? what is the path and name of the optical drive of device driver on your windows 7or XP system.

Question 2) Your friend, Thomas, has upgraded his Windows Vista laptop to Windows 7. After the installation, he discovers his media card reader does not work. He calls you asking you what to do. Do the following to plan your troubleshooting approach:

1. List the questions you should ask Thomas to help diagnose the problem.

2. List the steps you would take if you were sitting at the computer solving the problem.

3. What do you think is the source of the problem? Explain your answer.

answer these question plz explain properly...