Question: Question#2: You work as a quality engineer for a service company STC. You are trying to improve the quality of service offered to your customers.

Question#2: You work as a quality engineer for a
Question#2: You work as a quality engineer for a service company "STC". You are trying to improve the quality of service offered to your customers. a) Which quality dimensions would you pay most attention to in order to enhance your quality? b) In terms of quality assurance, which quality aspect would be more costly for your company: cost of achieving good quality or cost of poor quality

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