Question: Questions: 1: critically evaluate the customer service gap model? Think of a time when you received poor service? What customer gaps caused this bad experience

Questions:

1: critically evaluate the customer service gap model? Think of a time when you received poor service? What customer gaps caused this bad experience to occur? What is the situation/gap addressed? where are you satisfied with the overall outcome.

2: what does customer service mean to you? Select an organization that you think provides great customer service. What makes this organization different? Provide examples.

3: If you were in charge of implementing a customer service program in your organization, what learnings would you incorporate?

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