Questions

Answer the following multiple$-$choice questions. Only write down the question

number and the correct letter only.

$1.$ A group of related records constitutes a

a$.$ Database

b$.$ File

c$.$ Information

d$.$ Field

$2.$ Which of the following can help you choose a product?

a$.$ office automation system

b$.$ management information system

c$.$ transaction processing system

e$.$ decision support system

$3.$ The information system used in the daily running of the business is:

a$.$ TPS

b$.$ OPS

c$.$ OAS

d$.$ All the above

$4.$ EIS stands for

a$.$ External information system

b$.$ Extended information system

c$.$ Electronic information system

d$.$ Executive information system

$5.$ Which of these is a cost$/$efficiency driver of e$-$commerce?

a$.$ Improving the range and quality of services offered

b$.$ Avoid losing market share to businesses already using e$-$commerce

c$.$ Increasing speed with which supplies can be obtained

d$.$ decreasing speed with which supplies can be obtained

$6.$ Which of the following CRM component supports the front$-$end bank employee in making decision whether to lower the customers' monthly fee based on the customer value?

a$.$ Operational CRM

b$.$ Analytical CRM

c$.$ Executive CRM

$7.\_\_\_$ is the most basic element of data

a$.$ Character

b$.$ Field

c$.$ Record

d$.$ Database

$8.$ Which of the following information systems are used in the daily running of the business?

a$.$TPS

b$.$ OPS

c$.$ OAS

d$.$ All the above

$9.$ Materials Requirements Planning $($MRP$\}$ software is an example of an information systems application in which of the following areas?

a$.$ Office automation systems.

b$.$ Operations management.

c$.$ Marketing

d$.$ Human resource management.

$10.$ Business Intelligence and data warehousing are used for which of the following?

a$.$ Data mining.

b$.$ Analysis of large volumes of product sales data.

c$.$ What$-$if scenarios.

d$.$ All of the above.