Questions:

Assume a period of time has passed.

Can you Assess your communication/education plan.

• Has the plan been implemented as specified?
• Have the objectives of the plan been achieved?
• How have personnel responded to the changes?
• What has been successful?
• What requires improvement?

Respond to barriers to the changes/opportunities.

• What barriers have been experienced in the organisation as a result of the implemented changes (identify at least one)?
• How should you respond to the barriers?

Note: Consider your organisation's objectives and the risk management plan you developed in Section 2 of your Project Portfolio

Can you give a sample Poster or Bulletin letter/Memo for a team to thank staff and acknowledge the challenges and anxiety the change created for them, and email to suggest mentoring relationship?

Can you give a sample of how to Modify your communication/education plan meet the objectives of the plan.?

Note: Make sure you highlight the changes to your original plan (e.g. by using bold font). You may enter relevant information into the template below,

Change or opportunity	Who must receive communication or education about the change? (e.g. Sales staff)	Objectives of communication or education	Strategy to embed change	Communication or education tool to be used (e.g. Live demonstration of new software)	Activities required to deliver the communication pr education (e.g. one on one training session to demonstrate new software)	Person responsible for the communication or education	Timeframe

Review and evaluate your change management project plan.

• Has the change management project plan supported the organisation in meeting its objectives?
• Are any changes required to your project plan?
• Can you Modify your change management project plan (if necessary).?

Note: Attach proof of your modified change management project plan to this section of your portfolio. Make sure you highlight the changes to your original plan (e.g. by using bold font).

AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) OP Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm v Before: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane ** Provide a brief overview of the business or organisation. 1. What is the name of the business or organisation? NatureCare Products 2. What is the main focus of the business? NatureCare Products is an Australian eco-friendly skincare manufacturer based in Brisbane. Established in 1996, the company focuses on producing high-quality, natural beauty and skincare products that are also environmentally responsible in both ingredients and packaging. Its products are sold in health food stores across Australia and online. 3. Explain your organisation's strategic goals (list at least two organisational objectives). NatureCare's strategic goals include: Increase profitability by 10% Expand the product range by 15% ** What role will you assume as you lead and manage organisational change? 1. What is your assumed role and related responsibilities? My assumed role is Human Resources Manager. Responsibilities include: Planning, coordinating, and directing the administrative functions of NatureCare. . Overseeing the recruitment, interviewing, and hiring of new staff. Consulting with top executives on strategic planning. . Acting as a liaison between management and employees, particularly to ensure communication and feedback mechanisms are active. Leading and managing organisational change projects, including automation of internal processes and new product development. 2. How does your role and responsibilities relate to the execution of your organisation's strategic goals? As HR Manager, I directly contribute to: Page 22 of 25 5341 words [ English (Australia) Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane 2. How does your role and responsibilities relate to the execution of your organisation's strategic goals? As HR Manager, I directly contribute to: Driving profitability by managing workforce effectiveness, implementing training programs, and reducing internal errors through automation. . Supporting product range expansion by hiring and upskilling staff to handle new lines, managing change resistance, and improving internal communications. ng that staff are properly trained, motivated, and supported throughout changes to facilitate smooth adoption and reduce turnover or conflict. ** Identify the organisational requirements you must follow as you manage change. 1. Which organisational documents provide input on how you approach organisational change? Key documents and policies relevant to managing organisational change at NatureCare include . Internal Communication Policy and Procedures - outlines how communication should be conducted, including proper channels (email, meetings, bulletin, etc.). Strategic Plan - defines the business goals (profitability and product expansion) which guide the scope of organisational change. Staff Survey Results - critical for understanding employee sentiment and resistance to automation. Human Resources Policy - for guiding recruitment, employee engagement, and staff development. Risk Management Plan - to identify, assess, and mitigate risks during the change process. 2. Can you use the Internal Communication Policy and Procedures? Yes . The Internal Communication Policy and Procedures provides guidance on: How to disseminate project and action plans (e.g., via email). Proper use of staff meetings and bulletins for updates and announcements. Using surveys to gather feedback before and after changes. Page 22 of 25 5384 words X English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B V V 2: Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Ensuring communication is two-way, consistent, and aligned with company policies and the Code of Conduct. This policy is crucial in designing a transparent communication and education plan to support employee buy-in and reduce resistance. 3. Can you give a sample Risk Management Plan related to NatureCare that can be used to lead and manage organisational changes? + Sample Risk Management Plan for NatureCare: Risk Likelihood Impact Mitigation Strategy Resistance to change due to fear of job loss High High Conduct change workshops, counseling, and clear communication about from automation role shifts-not terminations Staff overwhelmed by new RPA systems Medium Medium Provide targeted training sessions, mentoring, and support hotline Financial risk in product development (e.g. Medium High Use feasibility analysis and budget planning; seek consultant input sanitiser line) before rollout Delayed implementation due to poor Medium Medium Follow Internal Communication Policy strictly and ensure manager communication accountability Customer dissatisfaction due to product delay Low High Perform market testing, quality assurance, and phased rollout of new or quality issues products 4. Are there any processes you need to follow (include reporting protocols to managers)? Yes, as per NatureCare's policies: Page 22 of 25 5384 words X English (Australia) x Accessibility: Investigate Focus + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B V V 2: Line Numbers V Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Yes, as per NatureCare's policies: All project and action plans must be communicated in writing via email to those responsible. Weekly executive meetings are used to inform line managers of progress. . Urgent matters should be addressed via email or phone. Surveys should be issued by email link to staff to collect feedback. Bulletins should be used for broader staff updates and need approval before submission to the communications officer. 5. Can you give a sample or link of relevant documentation to this section of your portfolio? Sample Documentation for Change Portfolio (based on NatureCare): Change Management Plan (with timelines, communication strategy, and stakeholder roles) . Risk Management Plan (see sample above) Training/Education Plan (based on staff learning preferences) . Staff Communication Survey Template (to evaluate attitudes pre- and post-change) Project Summary Update Email (for executive team) Staff Bulletin Entry Draft (to announce training schedule) * Analyse the external environment of your organisation. 1. What is the political situation like (e.g. unrest, government support of small business, government policies)? In Australia, the political climate is currently stable and supportive of small-to-medium enterprises (SMEs) like NatureCare Products. The federal and state governments have introduced several business stimulus packages in response to the economic challenges brought by the COVID-19 pandemic. These include grants, low-interest loans, payroll tax relief, and incentives for digital transformation, which directly support NatureCare's goals of automation and product diversification. Additionally, Australia has a strong regulatory framework focused on consumer protection, sustainable practices, and ethical sourcing, which aligns well with NatureCare's eco-friendly brand identity. However, regulatory compliance and frequent updates to product safety and labeling laws remain a constant pressure that the organisation must monitor and adhere to. 2. What is the current and predicted economic situation (e.g. state of local and other applicable economies, interest rates, exchange rates, employment rates etc.)? Page 22 of 25 5384 words X English (Australia) X Accessibility: Investigate Focus IE E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm Before: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane 2. What is the current and predicted economic situation (e.g. state of local and other applicable economies, interest rates, exchange rates, employment rates etc.)? Australia's economy has shown resilience, with moderate growth forecasted in the next 12 to 24 months. Interest rates, while higher than pre-COVID levels, remain manageable for businesses seeking credit for innovation or expansion. With banks willing to fund 70% of NatureCare's development initiatives, access to capital is feasible. However, inflation continues to influence raw material costs, particularly for imported eco-friendly ingredients and packaging materials, thus impacting the cost structure. Exchange rate volatility, particularly against the USD and Euro, may also affect procurement costs for imported essential oils and natural preservatives. On a positive note, the employment rate remains stable, which ensures a consistent labor market to recruit talent for new roles. 3. Are there any social considerations (e.g. changing values, beliefs, attitudes and habits)? Yes, there are significant social shifts that favor NatureCare's product philosophy. Increasing environmental consciousness, ethical consumerism, and wellness trends are driving demand for natural, sustainable, and cruelty-free skincare products. The core demographic-professional women aged 25-55-has become more discerning and values transparency, authenticity, and corporate responsibility. Additionally, post-COVID, there is a shift in shopping habits toward online purchasing, with consumers preferring convenience and brands that align with their personal values. Work-life balance, mental well-being, and ethical sourcing are also influencing both customer expectations and employee engagement within the company. 4. How are technological advances affecting the business (e.g. internet, RPA, risk control)? Technological advances are significantly reshaping the skincare and cosmetics industry. The rise of Robotic Process Automation (RPA) offers NatureCare an opportunity to automate repetitive processes like payroll, invoicing, and supplier payments, leading to fewer human errors, faster processing times, and long-term cost savings. However, the introduction of RPA must be managed carefully to prevent employee anxiety and resistance, as evidenced by the recent staff feedback. The expansion of e-commerce platforms and digital marketing tools like social media, SEO, and analytics also provides a powerful avenue for product promotion and customer engagement. Technology enables data-driven decision-making, better inventory control, and personalized customer service-making it a key strategic advantage. Risk control systems, including cybersecurity measures, are also vital in ensuring secure online transactions and protecting customer data. 5. What are your competitors doing/achieving? Competitors in the eco-friendly skincare market are increasingly focusing on innovation and sustainability. Brands like Sukin, Aesop, and Go-To Skincare are investing in product diversification, eco-conscious packaging, and influencer-based marketing to reach broader audiences. Many are now introducing recyclable packaging, subscription boxes, and expanding into international markets. Page 22 of 25 5384 words x English (Australia) fox Accessibility: Investigate Focus E + 100%AutoSave @ ) a ) Ys SG @ Home Insert [Pye Draw Design 5. Margins Orientation Page 22 of 25 Size Columns Breaks 5384 words Ox fool Document5 Layout References Mailings Review View S i i = y 12 Line Numbers v [ndent Spacing oN - y Left: Ocm > TE Before: Opt Lis Ie a- nani, = st ~ | Position Wrap _ Bring Send Selection Align Group bc Hyphenation = Right: Ocm 4) S$ after: | opt | Text Forwards Backwards Pane English (Australia) Competitors in the eco-friendly skincare market are increasingly focusing on innovation and sustainability. Brands like Sukin, Aesop, and Go-To Skincare are investing in product diversification, eco-conscious packaging, and influencer-based marketing to reach broader audiences. Many are now introducing recyclable packaging, subscription boxes, and expanding into international markets. Some competitors have started partnering with wellness influencers, leveraging user-generated content to boost trust and credibility. Others are focusing on product transparency offering QR codes on packaging that show ingredient sourcing, ethical practices, and carbon footprint data. To remain competitive, NatureGare must ensure its own innovation strategy and marketing approach keep pace with or exceed industry norms. 6. What does the market want? The market wants high-quality, ethically produced, and results-driven skincare products. Consumers seek transparency in ingredient sourcing, cruelty-free certification, and sustainable packaging. The post-COVID market also desires products with antibacterial or protective qualitiesmaking the hand sanitizer product line a timely and potentially lucrative addition. Other emerging demands include multi-purpose products, gender-neutral skincare, and products with anti-aging or anti-pollution properties. Consumers expect seamless omnichannel experiences, meaning the online platform must offer intuitive navigation, fast delivery, and personalized service options. ** Analyse the current internal environment of your organisation. 1. What are the barriers and threats to change in your organisation? The main barriers to change at NatureCare include employee fear of automation, stemming from concerns about job security. The staff survey revealed a historical lack of involvement in change processes, leading to mistrust of management. This cultural resistance can hinder the implementation of RPA or new roles required for product development. Another internal threat is change fatigueif changes are implemented too quickly or without adequate communication and training, employees may feel overwhelmed or disengaged. Additionally, limitations in technical capability among existing staff may slow down the adoption of new systems, requiring investment in education and support. 2. What are your organisation's strengths that will contribute to it achieving its objectives? NatureCare has several strengths that position it well to achieve its strategic goals: _A strona eco-friendly brand identity that resonates with consumer values. Rotate Q Search (Cmd + Ctrl + U) ( Comments $& Accessibility: Investigate Focus B 2 Editing v oe o (alt na + 100% AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B BV - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane A strong eco-friendly brand identity that resonates with consumer values. A loyal customer base, predominantly professional women who trust the brand. An experienced management team with a clear vision and strategic focus. . Willing financial backing, with shareholders and banks ready to invest in growth. A flexible organisational structure, which allows for rapid decision-making and innovation. Strong emphasis on sustainability and quality, aligning with market demand and regulatory trends. 3. What are the weaknesses in your organisation that may require change? Limited product range, which restricts market share and customer retention. Outdated internal systems, contributing to operational inefficiencies and errors. A culture of limited transparency and top-down decision-making, leading to employee dissatisfaction and disengagement during change processes. Inconsistent or inadequate use of digital marketing tools to maximize online sales. Skill gaps, especially in technology adoption and innovation management. . These weaknesses require strategic investment in systems, training, and communication improvements to drive change effectively 4. What new and innovative opportunities currently exist in your organisation? Several innovation opportunities are available: Development of a new hand sanitizer product line, aligning with increased hygiene awareness and leveraging the $20,000 product development budget. Automation of internal processes using RPA, such as invoicing and payroll, to improve accuracy and reduce manual workload. Expansion of the online retail channel, including better use of SEO, influencer marketing, and mobile optimization. Creation of personalized skincare kits or subscription models to increase customer retention and recurring revenue. Enhanced sustainability initiatives, such as zero-waste packaging, carbon offsetting, and ethical sourcing certifications, to differentiate from competitors. ** Assume you Plan to meet with at least two stakeholders. Page 22 of 25 5384 words X English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B B - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane ** Assume you Plan to meet with at least two stakeholders. 1. Who will you meet with? I plan to meet with: Operations Manager - to discuss automation of invoicing, payroll, and supplier payments, and assess technical requirements and operational readiness. Marketing Manager - to explore product diversification, marketing strategies for the hand sanitizer line, and expanding the brand's digital footprint. 2. How will you interact with the stakeholders to build and maintain effective working relationships? To foster effective working relationships, I will: Schedule face-to-face or video meetings to encourage open dialogue and trust. Prepare briefing documents outlining proposed changes and invite feedback during discussions. Practice active listening, validate their concerns, and provide clarity on how their input influences decision-making. Share a transparent change roadmap, including timelines, expected outcomes, and mutual responsibilities. . Conduct follow-up check-ins to keep communication lines open and demonstrate ongoing collaboration. 3. How will you use inclusive and collaborative techniques to negotiate change/opportunity priorities? Inclusive and collaborative techniques include: Hosting collaborative workshops or brainstorming sessions involving cross-functional teams to generate and prioritize ideas Using consensus-building techniques such as voting or prioritization grids to ensure all voices are heard. Creating a stakeholder matrix to identify who will be affected and ensure everyone has representation during the change process. . Developing shared goals and KPIs to align stakeholder interests and drive commitment to implementation. These techniques promote ownership, reduce resistance, and harness collective intelligence for better outcomes. 4. How will you use lateral thinking and exploration to develop new and innovative ideas (e.g. brainstorm)? I will use lateral thinking and creative exploration methods such as: Page 22 of 25 5384 words X English (Australia) & Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B BV - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane 4. How will you use lateral thinking and exploration to develop new and innovative ideas (e.g. brainstorm)? I will use lateral thinking and creative exploration methods such as: Mind mapping sessions with teams to visually connect ideas and identify unexpected links between customer needs, product opportunities, and process improvements. 'What if' scenario planning, to explore future possibilities, such as "What if we introduced subscription skincare boxes?" or "What if we offered personalized skin assessments?" Applying the SCAMPER method (Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse) to existing products and processes to innovate. Conducting competitor benchmarking to find gaps in the market or inspiration from other successful initiatives. Encouraging blue-sky thinking where no idea is off-limits during the brainstorming phase. By fostering a psychologically safe environment for innovation, I will empower stakeholders to think creatively and drive meaningful, sustainable change. Change/Opportunity Summary Table How do the changes support the organisation's Change/Opportunity (at least three) objectives Priority Agreed Reporting Protocol 1. Introduce a new eco-friendly hand Supports product range expansion by 15% and High Weekly progress updates via email; sanitizer product line meets post-COVID market demand; enhances monthly summary report to Executive brand relevance and revenue potential Team 2. Automate invoicing, supplier payments, D Directly supports the goal to increase profitability High Bi-weekly status meetings with and payroll using Robotic Process by 10% through cost reduction and error Operations and Finance; dashboard Automation (RPA) minimization reporting to CEO How do the changes support the organisation's Change/Opportunity (at least three) objectives? Priority Agreed Reporting Protocol Page 22 of 25 5384 words x English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B BV - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks bc" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane How do the changes support the organisation's Change/Opportunity (at least three) objectives? Priority Agreed Reporting Protocol 3. Expand online marketing campaigns Strengthens digital presence to boost online sales, Medium Monthly marketing analytics report and influencer partnerships aligns with customer purchasing trends, and shared with Marketing Manager and supports both profitability and brand visibility CEO; weekly check-ins via Microsoft Teams Seeking Expert/Specialist Advice a. Who will you consult with? . Change Management Consultant (engaged using the approved $10,000 budget): To guide the implementation of automation and employee change readiness strategies. . Product Development Specialist: To validate formulation, regulatory compliance, and market viability of the proposed hand sanitizer. . Digital Marketing Consultant: To advise on best practices for online advertising, SEO strategies, and influencer marketing trends. b. What communication tool will you use to seek their advice? Email: To initiate formal consultation requests and share background documents in writing. . Video Conferencing (Zoom or Microsoft Teams): For real-time discussions, feedback sessions, and presentations of proposed plans and roadmaps. Shared Collaboration Platform (e.g., Google Drive or Microsoft SharePoint): To share files, timelines, updates, and drafts for asynchronous input and document version control. Organisational Change Management Plan - Risk Assessment Table This table evaluates the key risks associated with the three major changes identified earlier (hand sanitizer product launch, RPA Page 22 of 25 5384 words x English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Right: 0 cm Group Rotate After: 0 pt Text Forwards Backwards Pane This table evaluates the key risks associated with the three major changes identified earlier (hand sanitizer product launch, RPA automation, and online marketing expansion). Each risk is assessed for likelihood, impact, and given a risk value. Mitigation strategies are provided accordingly. Likelihood(1- Impact(1- Risk Risk Potential Outcomes 4) 4) Value Mitigation Strategy Employee resistance to RPA Low morale, absenteeism, 3 12 Conduct regular training, provide (barrier: fear of job loss) decreased productivity, higher reassurance on job security turnover involve employees in implementation, offer coaching/mentoring New product launch fails to Product recall, reputational 2 4 8 Consult a product development meet regulatory standards damage, financial loss specialist early, conduct extensive compliance testing, and keep up- to-date with TGA regulations. Delayed product development Missed market opportunity, 2 3 6 Set clear timelines, assign and launch reduced revenue experienced project lead, and monitor development milestones weekly. Marketing campaign fails to Poor customer engagement, 3 3 Use A/B testing, hire digital generate expected ROI wasted budget, no significant marketing expert, monitor real- sales lift time analytics to adjust campaigns. Over-dependence on one Revenue impact if platform 2 3 6 Diversify digital channels (email, marketing channel (e.g., performance dips; limited SEO, Facebook, Google Ads), Instagram influencers) audience reach rotate influencer partnerships. Likelihood(1- Impact(1- Risk Risk Potential Outcomes 4) 4) Value Mitigation Strategy Staff overwhelmed due to rapid Change fatigue, stress-related 3 3 Q Stagger implementation timelines, . 1 1 11 1 Page 22 of 25 5384 words X English (Australia) Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Likelihood(1- Impact(1- Risk Risk Potential Outcomes 4) 4) Value Mitigation Strategy Staff overwhelmed due to rapid Change fatigue, stress-related 3 3 Stagger implementation timelines, simultaneous change sick leave, decreased provide workload support, offer performance wellness support resources Il Resource Assignment Table for Identified Changes/Opportunities .+ Below is a sample resource allocation table for each of the previously identified changes or opportunities. Change/Opportunity Resources 1. Introduce a new eco-friendly hand sanitizer Product Development Specialist (formulation & compliance) product line - R&D budget ($20,000) - Marketing Manager for product launch 2. Automate invoicing, supplier payments, and - IT Support Team (internal configuration and setup) payroll using RPA Change Management Consultant (employee readiness) - Software provider/vendor 3. Expand online marketing campaigns and - Digital Marketing Consultant influencer partnership - Marketing Assistant (campaign execution) - Content Creator or Freelancer (media production) Questions: Page 22 of 25 5384 words X English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane ** Can you use an appropriate method to conduct a cost-benefit analysis for the change/opportunity that was assigned the highest priority? Yes, a Cost-Benefit Analysis (CBA) can be effectively applied to the highest priority change, which is the introduction of a new eco-friendly hand sanitizer product line. The steps and findings are detailed below: Costs: Product development (formulation/testing): $20,000 Packaging and compliance: $5,000 Marketing and advertising: $10,000 . Logistics and distribution setup: $3,000 Total Estimated Cost: $38,000 Benefits: . Expected average sales per customer (10 bottles/month at $4.50 profit per bottle): 10 bottles x $4.50 profit = $45/month/customer Assuming 120 existing customers, monthly revenue = $5,400 Annual revenue (120 customers): $64,800/year New customer acquisition through product expansion: projected +20%, adding 24 customers 24 x $45/month = $1,080/month = $12,960/year . Total projected annual benefit: $77,760 Net Benefit (Year 1): $77,760 - $38,000 = $39,760 Conclusion: The initiative demonstrates a strong return on investment, with profits nearly doubling the initial investment within the first year. It also aligns with customer demand for hygiene products and broadens NatureCare's product range as per strategic objectives. Use the work you've done in this section so far to develop a written change management project plan. Change Management Project Plan Page 22 of 25 5384 words x English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B BV - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Change Management Project Plan 1. Description of the Required Changes/Opportunities Introduction of an Eco-Friendly Hand Sanitizer Product Line (Highest Priority) Supports NatureCare's goal of expanding the product range by 15% . Addresses post-COVID market demand for sustainable hygiene products . Cost-benefit analysis shows a net benefit of $39,760 within one year Automation of Invoicing, Supplier Payments, and Payroll via RPA Supports the objective to increase profitability by 10% . Reduces internal errors, saves time, and boosts efficiency Expansion of Online Marketing Campaigns and Influencer Partnerships Aligns with changing consumer behavior and enhances digital footprint . Strengthens brand presence and generates sales through multiple digital platforms 2. Resource Requirements Change/Opportunity Resources Hand Sanitizer Launch Product Development Specialist, R&D Budget ($20,000), Marketing Manager RPA Automation IT Support Team, Change Management Consultant, RPA Software Vendor Marketing Expansion Digital Marketing Consultant, Marketing Assistant, Content Creator/Freelancer 3. Risk Management Risk Page 22 of 25 5384 words X English (Australia) Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B BV - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Risk Risk Potential Outcome Likelihood Impact Value Mitigation Strategy Employee resistance to RPA Absenteeism, low morale 3 4 12 Training, coaching, and communication Regulatory failure for new Product recall, financial 2 8 Expert consultation, testing, and compliance product los Marketing failure Low ROI 3 3 O A/B testing, real-time analytics, diversified channels 4. Timeline Recommendations Change Timeline Hand Sanitizer D 3-4 months (including R&D, testing, and launch) RPA Automation 2-3 months (implementation and staff training) Digital Marketing Expansion Ongoing with first campaign in * Can you attach your written change management project plan to this section of your portfolio? Yes. This detailed plan should be compiled into a PDF or Word document and attached to the appropriate section of the portfolio. The plan includes all required elements: change descriptions, resource needs, cost-benefit analysis, risk mitigation, and timeline. . The tone of the document should be professional, clear, and concise, tailored to executive stakeholders such as the CEO and department heads. ** Obtain approval of your change management project plan from any relevant managers. Who will you seek approval from? Page 22 of 25 5384 words X English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm v Before: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Who will you seek approval from? Chief Executive Officer (CEO) - For strategic alignment and financial endorsement . Operations Manager - For feasibility of RPA implementation . Marketing Manager - For execution of the new product launch and campaign strategy How will you obtain approval? A formal email to the CEO, with the full plan attached for review and comment Executive Team Meeting Presentation to explain key points, collect feedback, and record verbal approvals Shared Microsoft Teams folder for version tracking and collaborative input from all managers * Sample Email - Seeking Approval for the Change Management Plan Subject: Request for Approval - Change Management Project Plan To: [CEO Name] Cc: Operations Manager, Marketing Manager From: [Your Na Date: [Insert Date] Dear [CEO Name], I hope this message finds you well. As part of our strategic objective to expand NatureCare's product range and increase operational efficiency, I am submitting the final version of our Change Management Project Plan for your review and approval. The plan includes three primary initiatives: Launch of an eco-friendly hand sanitizer product line . Implementation of Robotic Process Automation (RPA) for invoicing, payroll, and supplier payments Expansion of digital marketing and influencer partnerships Page 22 of 25 5384 words X English (Australia) Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Launch of an eco-friendly hand sanitizer product line . Implementation of Robotic Process Automation (RPA) for invoicing, payroll, and supplier payments . Expansion of digital marketing and influencer partnerships Attached you will find a detailed plan outlining the cost-benefit analysis, resource allocation, risk mitigation strategies, and implementation timelines. I believe this change initiative will significantly enhance our brand positioning, operational capability, and revenue growth. eview the attached document and share your approval or any feedback by [insert date], so we can proceed with the next phase of implementation. Kind regards, [Your Full Name] Project Manager | NatureCare [Phone Number] | [Email Address] Sample Email - Consultation with Personnel Subject: Consultation Request - Input on Change Initiative Implementation To: [Operations Manager Name] Cc: IT Support, Marketing Team From: [Your Name] Date: [Insert Date] Dear [Operations Manager Name], As part of the upcoming changes outlined in our Change Management Project Plan, I would like to schedule a brief consultation to gather your insights on the implementation of RPA for supplier payments, invoicing, and payroll functions. Your input is essential in assessing operational readiness, identifying process challenges, and ensuring a smooth rollout. Additionally, I'd like to discuss how we can engage staff early to minimize resistance and build internal support. Are you available for a 30-minute viden meeting on Isunnest two dates/times1? Please let me know vour preference and I will Page 22 of 25 5384 words x English (Australia) X Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B B - : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Are you available for a 30-minute video meeting on [suggest two dates/times]? Please let me know your preference, and I will send through a calendar invite and discussion brief. Looking forward to your valuable feedback. Warm regards, [Your Full Name] Project Manager | NatureCare [Phone Number] | [Email Address] Il Communication/Education Plan Table Who must Activities receive Required to communicatio Objectives of Strategy Communicatio Deliver the Person n or Communicatio to Embed n or Education Communicatio Responsiblimefram Change or Opportunity education? n or Education Change Tool to be Used n or Education Launch of Marketing Ensure full Product Interactive Conduct Marketing Weeks 1-4 eco-friendly team, Sales unders training raining virtua Manager izer product line staff tanding of and session and product product features, marketing launch guide raining benefits, and briefings, PDF sessions; launch Q&A share strategy sessions product FAQs and brochures Who must Activities Page 22 of 25 5384 words X English (Australia) fox Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share B BV - : Line Numbers v Indent Spacing Left: 0 cm Before: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Who must Activities receive Required to communicatio Objectives of Strategy Communicatio Deliver the Person n or Communication to Embed n or Education Communication Responsiblimefram Change or Opportunity education? n or Education Change Tool to be Used |n or Education Implement Finance and Train staff Involve Live demons One-on-one Operations Weeks 2-6 ation of RPA for Operations staff on new staff in tration of demo Manager & payroll/invoicing payment processes, testing RPA system sessions; IT Lead reduce phase; feedback resistance, provide surveys post- ensure acc ongoing raining uracy in support transition and training Expansion of digital Marketing Clarify new Assign Team Host digital Digital Week 3 marketing campaigns and team, Content digital clear workshops marketing Marketing onwards influencer creators, Digital strategy, campaign and digital campaign Consultant (ongoing) team align roles, marketing workshops content integrate lashboards distribute direction, analytics KPI tracking introduce dashboard guide tracking KPIs s for tracking Question: Can you manage the delivery of your communication or education plan by: a. Arranging for the delivery of one planned activity (e.g. booking a meeting room for a live demonstration)? Answer: Yes, to manage the delivery of our communication plan, I arranged the delivery of one of the scheduled activities outlined in the Communication/Education Plan-specifically, the live demonstration session for the Robotic Process Automation (RPA) Page 18 of 25 5384 words X English (Australia) Ex Accessibility: Investigate Focus E + 100%AutoSave @ ) a ) Ys SG @ Home Insert [Pye Draw Design 5. Margins Orientation Page 20 of 25 5384 words Ox LY 32 Line Numbers v [1 Size Columns Breaks Document5 Layout References Mailings Review View English (Australia) b? Hyphenation v Indent Spacing ch Ey Position Wrap _ Bring Send Selection Align Group Text Forwards Backwards Pane Left: Ocm Before: 0 pt == Right: Ocm X= After: Opt Yes, to manage the delivery of our communication plan, | arranged the delivery of one of the scheduled activities outlined in the Communication/Education Planspecifically, the live demonstration session for the Robotic Process Automation (RPA) system intended for Finance and Operations staff. The activity included: Booking a meeting room equipped with AV support for an in-person demonstration Scheduling a session with the IT team to showcase the live operation of the RPA software Ensuring the RPA software provider was available to co-host and answer technical questions [used our internal calendar and resource booking system to secure the room and scheduled the session for Week 3, Wednesday at 10:00 AM. This aligns with the previously agreed timeline in the communication plan. b. Managing the delivery of the planned activity (e.g. sending a meeting request to relevant personnel, seeking confirmation that the activity has been completed etc.) Answer: Yes, | managed the delivery by: Sending out calendar invites to all relevant stakeholders (Finance staff, Operations staff, and IT team) Including an agenda in the meeting invite Confirming attendance two days prior to the event Following up post-event with a feedback survey to evaluate effectiveness Question: Can you give me a sample email or agenda of how you arranged and managed the activities required to deliver your communication plan to this section of your portfolio? Sample Email - Arranging and Managing a Communication Activity Subject: Invitation: Live Demonstration of New RPA System - Wednesday at 10:00 AM To: Finance Department, Operations Team, IT Support Cc: Operations Manager, Change Management Consultant From: [Your Name], Project Manager Date: [Insert Date] Dear Team, As part of our ongoing efforts to implement automation for invoicing, payroll, and supplier payments, | have scheduled a Live Rotate Q Search (Cmd + Ctrl + U) ( Comments 3] Focus J Accessibility: Investigate B 2 Editing v oe o (alt na + 100% AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane From: [Your Name], Project Manager Date: [Insert Date] Dear Team, As part of our ongoing efforts to implement automation for invoicing, payroll, and supplier payments, I have scheduled a Live Demonstration of our new Robotic Process Automation (RPA) system. This session is a key component of our Change Management Communication Plan, aimed at familiarizing all relevant staff with the new software and ensuring a smooth transition 17 Event Details: Date: Wednesday, [Insert Date] Time: 10:00 AM - 11:00 AM Location: Conference Room B (Ground Floor) Host: [IT Lead Name] and [Vendor Representative Name] Agenda: Welcome & Objectives - 5 mins Overview of the RPA System - 10 mins . Live Demonstration (Invoice and Payroll Processing) - 25 mins Q&A Session - 10 mins Next Steps and Support Plan - 10 mins Action Required: Please RSVP by Tuesday EOD. Bring any questions or scenarios related to current payroll or invoice processes. After the session, kindly complete the short feedback form (link to be provided). . Your participation is essential to ensure the success of this transition. Thank you for your cooperation and commitment. Warm regards, Nour Full Nomal Page 21 of 25 5384 words X English (Australia) Accessibility: Investigate Focus E + 100%AutoSave O A A 5 . C G ... Document5 Q Search (Cmd + Ctrl + U) Home Insert Draw Design Layout References Mailings Review View Comments Editing Share P V V : Line Numbers v Indent Spacing Left: 0 cm vBefore: 0 pt Margins Orientation Size Columns Breaks be" Hyphenation v Position Wrap Bring Send Selection Group Rotate Right: 0 cm After: 0 pt Text Forwards Backwards Pane Your participation is essential to ensure the success of this transition. Thank you for your cooperation and commitment. Warm regards, [Your Full Name] Project Manager | NatureCare Phone Number] | [Email Address] Provide a brief overview of the business or organisation. 1. What is the name of the business or organisation? The name of the business is NatureCare Products. It is a well-established Australian company that has operated since 1996. The business is headquartered in Brisbane, Queensland, and it has developed a reputation for being environmentally conscious while producing high-quality skincare solutions. Over the years, NatureCare has become a trusted name among consumers who seek natural, eco-friendly alternatives to conventional skincare products. 2. What is the main focus of the business? . NatureCare Products' main focus is the manufacture and distribution of eco-friendly, high-quality beauty and skincare products. The business was originally established to address a growing market demand for skincare items that are made with natural, sustainable ingredients and environmentally friendly packaging. Its core mission revolves around supporting both consumer health and environmental preservation. The company formulates its products using ingredients such as Shea butter, plant extracts, and essential oils known for their nourishing, hydrating, anti-inflammatory, and regenerative properties. These products are designed to appeal to individuals with delicate or mature skin, as well as those who prefer holistic and natural wellness approaches. In addition to the quality of its formulations, NatureCare is also committed to reducing its environmental footprint. This includes using sustainable packaging materials and maintaining ethical production practices. NatureCare distributes its products through health food shops across Australia and via online retail channels, making its products accessible to a wide range of customers. 3. Explain your organisation's strategic goals (list at least two organisational objectives). NatureCare Products has set out clear strategic goals to guide its business growth and operations in the near future. These goals are aimed at ensuring the company remains competitive, profitable, and aligned with consumer expectations in a rapidly evolving market. Two of the primary strategic objectives are: Page 22 of 25 5384 words X English (Australia) Accessibility: Investigate Focus E + 100%AutoSave @ ) a ) Ys SG @ Home Insert [Pye Draw Design 5. Margins Orientation Page 23 of 25 5384 words Ox LY 32 Line Numbers v [1 Size Columns Breaks Document5 Layout References Mailings Review View English (Australia) b? Hyphenation v Indent Spacing Left: Ocm ch Ey Position Wrap _ Bring Send Selection Align Group Text Forwards Backwards Pane Before: Opt == Right: Ocm X= After: Opt 3. Explain your organisation's strategic goals (list at least two organisational objectives). NatureCare Products has set out clear strategic goals to guide its business growth and operations in. are aimed at ensuring the company remains competitive, profitable, and aligned with consumer expectations in a rapidly evolving market. Two of the primary strategic objectives are: To increase profitability by 10%: This goal reflects the company's desire to improve its financial performance. Profitability will be achieved through multiple strategies such as introducing new products, automating internal operations to reduce human error and operational costs, and expanding online retail capabilities in response to changing consumer behavior post-COVID-19. To expand the product range by 15%: This objective aims to diversify NatureCare's offerings. Expanding the product range allows the company to meet broader customer needs and tap into new market segments. One potential addition under consideration is the development of hand sanitizing products, which align with current public health trends and consumer demand. Together, these strategic goals support the company's long-term vision for sustainable growth, enhanced market presence, and ongoing customer satisfaction. ** What role will you assume as you lead and manage organisational change? 1. What is your assumed role and related responsibilities? In leading and managing the proposed organisational changes at NatureCare, | will assume the role of the Human Resources (HR) Manager. This is a pivotal leadership position within the organisation, as it involves a comprehensive understanding of both human capital management and strategic business alignment. As the HR Manager, my core responsibilities will include: Planning, coordinating, and directing administrative functions: This includes overseeing various business processes that support the organisation's infrastructure and workforce. Recruitment and hiring: | will be responsible for ensuring that any new positions created to support product expansion or automation are filled with qualified candidates. This also includes conducting interviews and onboarding new hires effectively. Strategic collaboration with top executives: | will consult with the CEO and other department heads to align HR initiatives with organisational goals. This involves participating in strategic decision-making and contributing insights related to workforce trends, talent development, and employee engagement. Rotate Q Search (Cmd + Ctrl + U) ( Comments J Accessibility: Investigate 3] Focus B a) oS Azan ( Share v + 100% AutoSave @ ) a ) Ys SG @ Home Insert [Pye Draw Design 5. Margins Orientation Page 23 of 25 5384 words Ox [1 Size Columns Breaks Document Q Search (Cmd + Ctrl + U) oe Layout References Mailings Review View ( Comments Azan ( Share v = i ic ly 32 Line Numbers v indent Spacing oN - y Left: Ocm > TE Before: Opt Lis Ie a eale =i ss ~ | Position Wrap Bring Send Selection Align Group Rotate be Hyphenation == Right: Ocm 3) fz After: | Opt s Text Forwards Backwards Pane English (Australia) Strategic collaboration with top executives: | will consult with the CEO and other department heads to align HR initiatives with organisational goals. This involves participating in strategic decision-making and contributing insights related to workforce trends, talent development, and employee engagement. Serving as a link between management and staff: Communication is a major aspect of this role. | will ensure that employees are informed about changes, their voices are heard, and their concerns are addressed. This includes managing feedback channels, addressing fears related to job security, and maintaining morale during transitions. Leading and managing organisational change initiatives: My role also includes overseeing the smooth implementation of new systems and processes, such as the proposed Robotic Process Automation (RPA) for invoicing and payroll. | will ensure that all changes are introduced in a structured, people-centric manner with adequate training, communication, and performance evaluation systems in place. 2. How does your role and responsibilities relate to the execution of your organisation's strategic goals? My responsibilities as HR Manager are directly aligned with and integral to the achievement of NatureCare's, strategic goals. Here's how: Increasing profitability by 10%: As HR Manager, | can contribute to cost-saving and profit-enhancing measures by spearheading initiatives like process automation. By overseeing the successful implementation of systems such as invoicing and payroll automation, | will help reduce administrative errors, decrease processing times, and increase overall operational efficiency. Additionally, ensuring staff productivity, reducing absenteeism, and offering performance incentives will all support the company's profitability objectives. Expanding the product range by 15%: Expansion requires a skilled and motivated workforce. | will ensure that appropriate talent acquisition, upskilling, and employee development programs are in place. Furthermore, | will coordinate cross-departmental collaboration to facilitate product research, development, and launch activities. Engaging employees through communication and change management strategies will be crucial to building the internal capacity necessary for sustainable growth. Moreover, my role ensures that all strategic changes are executed with minimal resistance and that they are aligned with employee values, motivations, and learning preferencesa vital component in securing long-term change success. This holistic approach supports the seamless integration of organisational change into everyday business practices, ultimately contributing to NatureCare's resilience and growth. + 100% J Accessibility: Investigate Focus =|