Question: Questions based on Managing Service Excellence: Question 1: Improving means following a circle of continuous improvement and measurement, beginning on a gradual, unending progress of

Questions based on Managing Service Excellence:

Question 1:

Improving means following a circle of continuous improvement and measurement, beginning on a gradual, unending progress of doing little things better and then setting and achieving ever-higher standards.

Explain the term service excellence and its benefits?.

Question 2:

Customer intelligence is the process of gathering and analyzing information regarding customers, and their details and activities, to build a deeper and more effective customer relationship and improve decision-making by vendors.

Discuss the various steps to customer intelligence success?.

Question 3: Leadership and values as the cornerstone of the service excellence awards as they are intrinsically linked with the direction and culture of the organization.

Elucidate with examples?.

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