Question: Questions Question - 1 : Develop a list of the competencies ( skills , knowledge, and attitudes ) that employees of this hotel need to

Questions
Question-1: Develop a list of the competencies (skills, knowledge, and attitudes) that employees of this
hotel need to demonstrate in order to become excellent at customer service.
Question-2: Design the HRM selection, orientation, training, performance management, and incentive
compensation program that will develop these competencies.
Questions Question-1: Develop a list of the competencies (skills, knowledge, and

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