Questions

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$1.$

You're the office manager for a large veterinary clinic that primarily works with household pets. Your office protocols cover eventualities suc pets are claimed only by their owners and protecting the confidentiality of customers' financial information, such as credit cards. However, $1$ received a few complaints about a pet's medical information being released to a family friend, neighbor, or another customer. While this info covered by federal laws such as HIPAA, pet owners are angry and frustrated that information they consider private is released without their

Which of the following provides the clearest problem statement to guide your efforts toward a solution without attempting to define the solut

a$.$ Our current office protocols do not adequately define privacy standards for our animal patients' medical information, resulting in angry customers a trust with our clientele.

b$.$ We should treat animal patients' medical information with the same level of confidentiality that a doctor's office would for human patients.

c$.$ Other veterinary clinics are more attractive to our customers because they have protocols in place to protect animal patients' medical information.

d$.$ Our customers are angry that we shared their pets' information with nauthorized individuals.