questions she has about the project.

Client:

I$\text{'}$m trying to understand how all this will work. What keeps a customer from going into the app and adding loyalty points themselves?

You:

Each user, whether a customer or employee, is given access only to perform the tasks they need to perform. So while a manager can a customer's account to add or remove loyalty points, the customer can only read that information.

Client: $$

What happens if a manager at the store is making changes on the same account that a customer service rep over the phone is also working on$?$ Could a customer end up with double the amount of credit adjustment?

You:

This is unlikely. We'll incorporate a technique called to ensure that only one person can make changes to an account at a time.

Client:

I've heard that designing queries can be pretty complicated, but I want to be able to pull up information myself without needing help from a programmer. Is that possible?

You:

Yes$-$we can use a DBMS that support so you can use a visual interface to design your own queries.

Von're decionino a relatinnal datahase for a muctnmer lovaltv ann vnin're develnnino for a client The client has heen savino information in a

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