Question: Questions such as Why did overall shipping time increase above expected levels this quarter? are the basis of diagnostic analytics. This is related to which

Questions such as "Why did overall shipping time increase above expected levels this quarter?" are the basis of diagnostic analytics. This is related to which phase of the SOAR analytics model?
A. Specify the question
B. Obtain the data
C. Analyze the data
D. Report the results
 Questions such as "Why did overall shipping time increase above expected

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