QUESTIONS Websites often require users to type their email address twice so as to avoid typographical errors. This is an example of using what tool to prevent service failures? Kanban Poka yoke Kaizen Jidoka QUESTION 10 A hospital asks customers a single question: "How likely is it that you would recommend our hospital to a friend or colleague?" What tool is the hospital using to measure its service performance? Not Promoter Score (NPS) Efficiency Score Index (ESI) Satisfaction Score Index (SSI) Productivity Improvement Score (PIS) QUESTION 11 For management information system technicians, the computer users within their company are Internal customers. external customers consumers all of the above none of the options are correct QUESTION 12 OOOO For SC&O management, the concept of meeting customer expectations is associated with which of the following? Value Process Quality Cost