Questlon: Consider a two$-$step process that handles three types of customers. Each resource Is staffed by one employee. Type $1$ customers spend $5$ minutes at resource $1$ and $2$

minutes at resource $2.$ Type $2$ customers also spend $5$ minutes at resource $1,$ but spend $10$ minutes at resource $2$ Finally, type $3$ customers spend no time at resource $1$ and $8$ minutes at resource $2.$ Each hour, the demand is $10$ customers of type $1,4$ customers of type $2,$ and $2$ customers of type $3.$ Where in the process Is the bottleneck? What Is the flow rate for each customer type?

Answer: We follow the five$-$step process outined