QUESTTION FIVE $[15]$

Alia purchased a second$-$hand motor vehicle with assurances from the dealer

regarding its condition and warranty. However, the vehicle developed problems,

and instead of returning it to the original supplier within the warranty period, Alia

chose to have it repaired by another dealer. Alia$$s decision resulted in a dispute

between herself and the seller when she sought reimbursement for the repair

expenses, leading her to file an application with the National Consumer Tribunal

$($NCT$).$ The NCT rejected the application due to failure to follow the correct

process outlined in Section $56$ of the Consumer Protection Act $68$ of $2008($CPA$).$

Using Alia's case as an example, discuss the importance of Section $56$ of the

CPA, outline the responsibilities of consumers as specified in this section and

highlight the consequences of not adhering to these procedures