Review section 3-2c and discuss a scenario from current events or your own experience when it would be more appropriate to use either the indirect or direct strategies. For example, think of college or job acceptance/rejection or employee termination contexts.

2. Read the following note posted in a nail salon and state which strategy you see being used, what its aims are and whether it is effective in achieving its aims.

To All Our Customers:

All of us at Lovely Nails know that you have many choices when it comes to nail salons, and we are grateful that you chose us. Our customers are the very best, and we know it. Thank you for all your support,

We want to extend a special thank you to those of you who consistently tip us above the industry standard of 15% to 20%. Tips make it possible for service industry workers to continue to serve you and support their families at the same time. During these challenging financial times, those of you who "tip big" make more of a difference than you could possibly know.

Thank you for your awareness and generosity. We are so very grateful.