The following poorly written letter turns down the request of a bride-to-be seeking to reserve the popular Napa Valley Inn as a venue for her wedding. How can this letter be made less disappointing? Your Task: Analyze the message. List its weaknesses, outline an appropriate writing plan, and revise the message.

Ms. Sonya Capretta

2459 Sierra Avenue Fresno, CA 93710

Subject:

Dear Ms. Capretta:

We regret to inform you that the wedding date you request in your letter of February 2 at the Napa Valley Inn is unavailable. Unfortunately, we are fully booked for all of the Saturdays in June, as you probably already suspected.

June is our busiest month, and smart brides make their reservations many months—even years—in advance. That’s because the Napa Valley Inn is the ideal romantic getaway for weddings. With unparalleled cuisine and service, along with panoramic Napa Valley and vineyard views, our Inn offers unique, intimate ambiance in a breathtaking location for your special event.

We apologize if we have caused you any inconvenience. However, if you could change your wedding date to the middle of the week, we would try to accommodate your party. We do have a few midweek spots open in June, but even those dates are rapidly filling up.

With 45 Mediterranean-style rooms and suites, each with its own sunny private terrace, the Napa Valley Inn is the perfect location for you and your partner to begin your married lives. Afternoon ceremonies typically begin at 11 a.m., while golden sunsets at the Napa Valley Inn offers a romantic prelude of the evening to come. Evening ceremonies usually begin at 6 p.m. I’m available if you want to arrange something.

Sincerely,

Answer rating: 100% (QA)

The letter starts with the bad news directly rather than using any buffer statement before providing the bad news The letter has the use of negative w... View the full answer