Ralph Bowley is a first$-$line manager for the Mizzill Corporation. Although Mizzill has been a fairly traditional company

in the past, its top management recently decided to make greater use of empowerment. As this new approach is

implemented, Ralph is likely to find that he:

a$.$ will need to act less likha "boss" and more like a coach, advisor, counsellor, and team player.

b$.$ may become isolated from his subordinates.

C$.$ must continue to issue detailed instructions to give the teams a sense of direction.