Ramone is a shift supervisor in an assembly plant. Which of the following is not likely to be one of his primary tasks?

Question 1 options:

	Motivating workers to increase productivity and reduce errors.
	Developing training programs to improve the skills of his direct reports.
	Assigning specific tasks to his direct reports.
	Monitoring and evaluating the performance of the workers on his shift.

Question 2 (1 point)

The types of skills that managers need to be effective

Question 2 options:

	are the same type of skills regardless of the level of management.
	depend on the organizational culture of the company.
	have changed with the development of new technologies.
	change from industry to industry.

Question 3 (1 point)

First-line managers tend to use job-specific skills more than middle managers because

Question 3 options:

	First-line managers only need job-specific skills.
	first-line managers generally are newer to the company, and therefore, need to learn job-specific skills before needing other types of skills.
	middle managers only need interpersonal skills to perform their management tasks.
	a first-line managers direct reports are most likely to be using job-specific skills and not the other types of skills.

Question 4 (1 point)

Which of the following is not necessarily true of a high-performing organization?

Question 4 options:

	The organization consistently achieves its objectives.
	Organizational managers have set goals that are appropriate to the companys mission and overriding purpose
	The organization consistently outperforms its competitors.
	The organization utilizes its resources efficiently.

Question 5 (1 point)

Chris, the sales manager of a successful auto parts company, has established productivity standards for his sales force and designed a new sales report that will give him visibility to how many sales calls are being made by his sales representatives, what issues are being discussed during the calls, and whether or not a sales call has resulted in an order being placed. Which of the management tasks has Chris performed?

Question 5 options:

	Controlling.
	Organizing.
	Planning.
	Leading.

Question 6 (1 point)

Regardless of the product or service that a company offers, and regardless of the size of the company, the principal goal of its management is:

Question 6 options:

	maximum profit
	increased productivity
	high performance
	All of the above

Question 7 (1 point)

When Samantha became CEO of Regent Distribution, she recognized the opportunity to reduce payroll and improve productivity in the warehouse by introducing robotics. Her plan is to gain competitive advantage over other companies in her market by:

Question 7 options:

	offering a higher quality service.
	becoming more responsive to Regent's customers.
	improving the efficiency of her operation.
	providing innovative solutions to customer problems.