Question: Reactive Network Maintenance: TechWave's maintenance approach has been primarily reactive, with technicians dispatched in response to network outages rather than proactively addressing potential issues. This

Reactive Network Maintenance: TechWave's maintenance approach has been primarily reactive, with technicians dispatched in response to network outages rather than proactively addressing potential issues. This results in higher emergency repair costs and a greater frequency of customer service disruptions.

Using the value chain model, identify and discuss how the following activities undertaken by TechWave before implementing its revitalisation strategy added value for customers:

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