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PROGRAMIE: Bachelor Of Commerce

wobul:E Business Communication $101$

Total Marks: $70$

QUESTIOM ONE

$[40]$

Barry and Communication Barriers $-$ Effective Communication as a Motivator

Barry is a $27-$year oid who is a food service manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house.

Employses working in the back of the house range in age from $16$ years old to $55$ years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, Englinh is not their primary language. Barry is ServSafe@ certified and tries his best to keep to with food saflety iasues in the kitchen but he admits it's not easy. Employees receive $"$on the job training about food safety basics $($for example, appropriate hygiene and kandwahing. timelemperature, and cleaning and sanitizing$).$ But with high turnover of employes, trairing is otten rushed and some new employees are put right into the job without training if it is a busy day.

Evertualy, most employeses get some kind of food safety training. The owners of the seutaurart ars supportive of Barry in his food safety efforts because they know if a food sheby cubctak were sver linked to their restaurant; it would likely put them out of business. but, the owners nole there are additional costs for training and making sure food is handied sulvily. Ocs dey Burry comes to work and is rather upset even before he steps into the suttarest. Thirgo haverit been going well at home and he was lucky to rummage through When ne mats irto twe kilchen he ndices several trays of uncooked meat witting out in the