Read and answer the questions below

MAA is leading a project to implement an online benefits management gateway to enable employees to have a one stop location to view their account details and investment benefits, get answers to benefits-related questions, and enable for changes to be made to investment benefit exposure. The requirements were gathered over a three-week time period at the start of the project. The project is near completion the gateway has been developed by the IT/Application Development group. It has been tested and will be rolled out early next week. MAA was approached by a member of the senior leadership team who suggests that it would be of value to add in a component so that employees can also manage their investments. MAA have had such an experience with this senior leadership team stakeholder in the past. Specifically, he has asked for additional scope for projects at the last minute and has been insistent about getting his requirements included, regardless of the cost. In nearly each situation, the project has not been successful and MAA has had to answer to the fact that the project was not successful.

a) An effective stakeholder management enhances the success of a programme by reducing the amount of resistance to the future change. How should Miss Payne manage this stakeholder?

b) The operating environment was crucial not only in designing an effective solution, but also in obtaining commitment and buy-in to the change from the business users. Determine how Miss Payne can avoid this situation in the future.

c) Stakeholders in terms of their responsibilities and expectations, taking into account communication requirements and constraints, examine the opportunities and challenges stakeholders present.