Read Case $10\mathrm{.}2$: Servant Leadership Takes Flight starting from page $274$ of the required textbook and discuss the following two questions.

When answering, please label each answer with the corresponding question number. This will help keep the discussion organized and make it easier for everyone to follow along. $($You are not required to restate the questions.$)$

Based on Figure $10\mathrm{.}1,$ which servant leader behaviors did Herb Kelleher exhibit in starting the airline? What about Colleen Barrett?

Based on Figure $10\mathrm{.}1,$ describe the outcomes of servant leadership at Southwest Airlines and how follower receptivity may have influenced those outcomes.