Read Case $12\mathrm{.}1$ on page $208-209$ of the text.$$ Address the two questions that follow the case.

Case Assignments.$$ These assignments will require you to analyze a situation or scenario and develop an action plan or provide direction.$$ In the case assignments, there will be questions that need to be addressed.$$ These assignments will require a deeper and broader analysis.$$ The expected length should be approximately one to two pages.$$ It is important that your response be based on your individual perspective and experience and provide a clear and complete response to the issue, and be supported.$$

Your submission is to be completed in a professional manner.$$ The expected length of your submission is approximately one to two pages, double spaced, using $1$ margins. This does not include a cover page, any supporting documents, or reference list $($if used$).$

ALWAYS$-$ Support your ideas and answers. Case $12\mathrm{.}1$

Mike Sebastian has been the director of facilities for more than $30$ years. Up until the past three years, the facilities department had low turnover. Today, however, the turnover rate is $30$ percent, causing concern for Rena Shah, the chief human resources officer at the hospital.

To understand the problem, Rena pays a visit to several of Mike's former employees.

First worker. I retired because of him. I couldn't take the constant panic he gave me$.$ He wasn't that bad when he first started$-$a little temperamental but nothing to complain about. But he changed a lot in my last years there. He would blow his top when he found out something was not done or someone made a complaint about us$.$ It was hard to live with.

Second worker. I quit six months after he hired me$.$ Mike was a screamer. People outside the department didn't know because he seemed great with everyone $($continued from previous page$)$

else. Behind closed doors, though, he could dress you down. No job was worth that. Even though I needed the money and was really looking forward to being eligible for the pension plan, I decided to leave for my own peace of mind.

Third worker. Forget about talking to him! He would never listen. He's old school. He thinks it's his way or the highway. I once tried to reason with him to calm down the situation, but he fired me$.$ And I put in the best years of my life in that job. With all due respect, Ms$.$ Shah, you should give him the boot and give him a taste of his own medicine.