Read Case $13\mathrm{.}2$ on page $226-227$ of the text.$$ Address the three questions that follow the case.

Case Assignments.$$ These assignments will require you to analyze a situation or scenario and develop an action plan or provide direction.$$ In the case assignments, there will be questions that need to be addressed.$$ These assignments will require a deeper and broader analysis.$$ The expected length should be approximately one to two pages.$$ It is important that your response be based on your individual perspective and experience and provide a clear and complete response to the issue, and be supported.$$

Your submission is to be completed in a professional manner.$$ The expected length of your submission is approximately one to two pages, double spaced, using $1$ margins. This does not include a cover page, any supporting documents, or reference list $($if used$).$

ALWAYS$-$ Support your ideas and answers.

operations officer. Every Tuesday, the entire $17-$member team meets for two hours, and often the meetings run longer by about another hour.

During the meeting, Cynthia gives a summary of all the meetings she attended in the previous week. Then, she turns to the chief medical officer $($CMO$)$ to discuss physician issues and to the chief financial officer $($CFO$)$ to discuss the budget. During these conversations, no one else but Cynthia poses questions and comments to the CMO and the CFO. The rest of the group stays silent or prepares their own reports.

By the time Cynthia ends her conversation with the CMO and CFO, only $15$ to $30$ minutes are left. The team members then go around the table to give their respective department or project updates. Most team members use this time to tout their accomplishments, but no one pauses for congratulations or recognitions, as time is running out. During these updates, Cynthia is on her laptop, checking e$-$mail or answering correspondence. Occasionally, she asks for clarification or offers advice.

Recently, Cynthia hired Luann Crosby, an executive coach. Luann sat through one of these meetings. Afterward, Luann pulled Cynthia aside.

Luann. You know there was a problem with that meeting, right?

Cynthia. What do you mean? They're a little long, but no one complains about them. Case $13\mathrm{.}2$ Questions

$1.$ You are Luann. Give Cynthia an extensive diagnosis of the meeting. Include as many details in your diagnosis as possible.

Chapter $13$: Cooperation and Sharing $215$

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$2.$ Give Cynthia specific recommendations on improving the meeting.How will you get Cynthia to buy into your suggestion? How will you coach her to gain buy$-$in from her team?