Question: Read CASE INVOLVING INTERPERSONAL CONFLICT in the Skill Analysis section of Chapter 7. The book ISBN 10: 0-13-612100-4 ISBN 13: 978-0-13-612100-8 Use the following questions

Read "CASE INVOLVING INTERPERSONAL CONFLICT" in the Skill Analysis section of Chapter 7. The book ISBN 10: 0-13-612100-4 ISBN 13: 978-0-13-612100-8 Use the following questions to spur your analysis of the case. Discussion Questions 1. What are the sources of conflict in this case? 2. What approaches to conflict management are used by the actors in this situation? How effective was each? 3. Based on the behavioral guidelines for the collaborative approach, how could Dan have managed this conflict more effectively

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