Question: Read Case Study 1 5 - 3 : Harwich College What is your analysis of the situation at Harwich College regarding the invoice from South

Read Case Study

15 - 3

: Harwich College

What is your analysis of the situation at Harwich College regarding the invoice from South American Tours? How did this problem arise? Which party is responsible for the confusion over the cost of the trip?

What is your reaction to the emails from Carlos and Peggy?

As Joan Heaver, what action would you take? What recommendations would you make to avoid similar problems in the future?

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