Read case study 6.1, How would you have reacted, if you received the e-mails that Leah sent to the group?

Interpersonal Relations Case 6.1

Leah was happy to mod a position as a scanning lechocian at a business process Outsourcing Company, Expert Resource Inc. A major part of experts busmess was converting paperwork realed so man resource management into digital form Cients would mather forms, such as medical claims to Expert Scanning technicians would then insert the claim torms into large scanning machines to make the convento digital Chants would then have digital instead of paper documents for health claims and other human resource records The scanning technicians had to interact with other employees in several ways. Many of the claims received contained legible denying information, so they had to be sent to a secunty department at attempted to obtain the proper dentification for the forme. The scanning technicians were expected to help level the workload among the techniem. For example, if one of the technicians was overwhelmed, and another was caught up, the latter was supposed to help out the former. Also the company frequently had al celebrations in the office. A typical celebration would be to hold a bunch in honor of a sew employee joining the company Leah believed that if she performed wel in her position as a scanning technician she would be able for promotion to the information technology department Eventually being promoted to a superior position was also within the realm of possy Leah also recognized that having good sons and speed in scanning documents were not sufficient to be promoted to a supervisory position. Her size up of the situation was that being a good team player would be required to be considered for promotion Leah then set out to develop the reputation of being a good team player The next Monday morning. Leah ate at the one with a box ot donuts that she placed in the break room, wma note anached that said. Ey your coffee or tea morting with a treat from your cowover Lean-Several of the other scanning technicians thanked Leah, however com technician said to her, Why did you bring us donuts? You're not our supervisor A week later. Leah amplemented another tactic signed to boost her reputation as a team yet. She settaneetal to the other technicians informing them that they were free to send her an eat or an anyone they were veronde windocuments to scan Lean said that she would help the overloaded Carer song as she was Chught up on her own work A weket Lean reflected" think am developing a reputation as a good team player, but I can't give up yet. I think how a way to really como bielegeaided as a song team player"Lesh the wote an email to the other scanning as well as the supervisor Them din part We askow that elukesitue to achie, but you also know that a ukes a group of friendly and cooperativo coworkers to get a scanning sochnician up a speva? i want to wank you un to your cooperation and and you have been very help Interpersonal Relations Case 6.1 Leah Puts on Her Team Player Face The next Monday morning, Leah arrived at the office Leah was happy to find a position as a scanning technician with a box of donuts that she placed in the break room, at a business process outsourcing company, Expert with a note attached that said, "Enjoy your coffee or tea Resource, Inc. A major part of Expert's business was con- this morning with a treat from your coworker Leah." verting paperwork related to human resource management however, one technician said to her, "Why did you bring Several of the other scanning technicians thanked Leah; itto digital form. Clients would mail their forms, such as medical claims, to Expert. Scanning technicians would us donuts? You're not our supervisor." then insert the claim forms into large scanning machines to A week later, Leah implemented another tactic make the conversion to digital. Clients would then have designed to boost her reputation as a team player. She sent digital instead of paper documents for health claims and an e-mail to the other technicians informing them that they other human resource records. were free to send her an e-mail or an IM anytime they were The scanning technicians had to interact with other overloaded with documents to scan. Leah said that she employees in several ways. Many of the claims received would help the overloaded coworker so long as she was ceritained illegible identifying information, so they had to caught up on her own work. be sent to a security department that attempted to obtain A week later, Leah reflected, "I think I am developing the proper identification for the forms. The scanning tech- I think I know a way to really cement being regarded as a a reputation as a good team player, but I can't give up yet. mcans were expected to help level the workload among the technicians. For example, if one of the technicians was strong team player. Leah then wrote an e-mail to the overwhelmed, and another was caught up, the latter was e-mail read in part: other scanning technicians, as well as her supervisor. The apposed to help out the former. Also, the company fre -We all know that it takes a village to raise a child. greatly held small celebrations in the office. A typical cel ebration would be to hold a brunch in honor of a new But did you also know that it takes a group of friendly and to employee joining the company. te to the information technology department. Eventually, Secah believed that if she performed well in het position speed? I want to thank you all for your cooperation and e scanning technician, she would be eligible for prothom friendliness. You have been very helpful to me. Case Questions being promoted to a supervisor position was also within the skills and speed in scanning documents were not sufficient team of possibility. Leah also recognized that having good to be promoted to a supervisory position. Her size up of the 2 tation was that being a good team player would be ed to be considered for promotion. Leah then set out to develop the reputation of being a good team player