Read Chapter $13$ Mini Case Study $-$ Living in Spain

Case studies provide an excellent class method to explore chapter concepts in work settings. The

majority of the cases at the end of the chapters in this text come from real situations that have

been faced by healthcare managers. The intent of having you do these short cases is to engage you to gain a better understanding of the chapter concepts and to apply the concepts to develop reasonable answers to the cases$$ questions.$$ Similar to what you do in a real healthcare management role.

A recommended procedure for addressing the case studies is:

Read and examine the case thoroughly.

$-$ Decide what the key issue or issues is$/$are in the case.

Focus your analysis

$-$ What class materials are relevant to the case?

Uncover possible solutions applying class materials.

$-$ Brainstorm to generate different potential solutions$/$answers to the case questions.

$-$ Make sure that the solutions are tied back to class materials.

Finalize your submission.

$-$ Support your ideas and answers.

Living in Spain

Jackie moved to Spain to work for a public relations firm. She had health insurance from her previous employer, but she was surprised to learn that her new employer in Spain did not offer healthcare coverage. When she asked about this, she was told that more than $90$ percent of Spaniards use the public healthcare system, which was mostly free. However, her new employer did provide supplementary private health insurance that would allow her to receive quicker care from a private hospital if she desired.

Jackie learned that she would be paying $4\mathrm{.}7$ percent of her salary and her employer would pay $23\mathrm{.}6$ percent of her salary to the government for health insurance. She was given a Tarjeta Sanitaria Individual health card to prove that she had health insurance. With this, she could get free care at public hospitals and doctors' offices. However, before seeing a doctor, she would need to register with a local primary care physician and decide whether she would use public or private payment. If she needed to see a specialist, she would need to get a referral from her primary care physician.

Jackie was excited to be living in Spain and hoped she would not need to use the healthcare system, but she was glad that she understood it better.