Read Chapter 10; it begins on p. 265. Summarize the six Common Examples of Routine and Positive Messages. (This section of the chapter begins on p. 274, and each of the categories are highlighted with an orange subheading.) Each section will require two paragraphs or more, with each paragraph containing five to seven sentences. The only exception to this is the first section (Answering Requests for Information and Action), which will only have one paragraph of five sentences.