Question: Read Chapter 8 , including the Case on Training Jiffy Lube Service Technicians on New Products.a . What knowledge, skills, or behaviors should the training

Read Chapter 8, including the Case on Training Jiffy Lube Service Technicians on New Products.a. What knowledge, skills, or behaviors should the training focus on?
b. What technology training method would you recommend for training the technicians on specialty oils? Why?
c. Briefly describe the learning features you would include in the program and discuss why you recommend including them.

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