Read each requirement for a customer service representative $($CSR$),$ then match it to the correct category.

CSR should be able to type $45$ words per minute while on the phone with a customer.

$($Click to select$)$

CSR is responsible for successfully addressing customer calls and concerns.

$($Click to select$)$

CSR must have excellent communication skills and not be flustered by irate callers.

$($Click to select$)$

CSR must keep a record of all customer calls in the department$$s database.

$($Click to select$)$

CSR is expected to know about the technical aspects of the products offered.

$($Click to select$)$

CSR must troubleshoot technical questions about products.

$($Click to select$)$

CSR must be fluent in both English and Spanish.

$($Click to select$)$

CSR is responsible for keeping his or her work area safe and clean.

$($Click to select$)$