Read each statement and match it as an example or solution to the appropriate service gap category.

Solution $/$ Delivery

Gap

Solution $/$ Standards

Gap

Solution $/$

Knowledge Gap

Example $/$

Standards Gap

Example $/$

Knowledge Gap

Example $/$

Communication Gap

Solution $/$

Example $/$ Delivery

Communication Gap

Gap

Match eac the options above to the items below.

The company offers a monthly family movie night for its residents. However, most residents

are young singles$.$ They are not interested in family movie night.

The company offers lawn care services for tenants. Lawns are to be landscaped by Monday

afternoon, but the employees tend to address all other matters first, and lawn care is never

completed on time.