READ THE ARTICLE BELOW AND ANSWER THE QUESTIONS THAT FOLLOW: Woolworths South Africa Woolworths is a South African retail company that offers a range of food, clothing, and homeware products. The company was founded in Cape Town, South Africa, in 1931 and has since grown to become one of the largest retailers in the country, with more than 400 stores and over 31,000 employees. Woolworths' success can be attributed to its focus on quality, sustainability, and innovation. One of the key elements of Woolworths' success is its focus on quality. The company is committed to offering high-quality products and has established strict standards for the products it sells. For example, Woolworths sources its food products from local farmers and suppliers and has established a set of guidelines for sustainable and ethical farming practices. In addition, the company offers a range of premium clothing and homeware products that are known for their quality and durability. Woolworths is also committed to sustainability and has implemented a range of initiatives to reduce its environmental impact. For example, the company has launched a program to reduce food waste in its stores, as well as a range of energy-efficient measures to reduce its carbon footprint. Woolworths has also implemented sustainable packaging solutions, such as compostable bags and reusable containers, to reduce plastic waste. Finally, Woolworths is known for its innovative approach to retail. The company has launched a range of digital initiatives, such as online ordering and home delivery, to make shopping more convenient for customers. Woolworths has also invested in new technologies, such as AI and data analytics, to improve its operations and customer experience. Overall, Woolworths' success can be attributed to its focus on quality, sustainability, and innovation. By prioritizing these elements and connecting with customers on a deeper level, Woolworths has been able to build a strong brand identity and grow its operations in South Africa and beyond.

QUESTION 3.1 [20] Control systems provide the business with information about the effective and efficient working of the organisations strategy. Applying an example of your choice, critically discuss the control process.

QUESTION 3.2 [15] Discuss and apply the Transformational Leadership Model to the article.