Read the article, "Trends that are reshaping supply chains", and answer the questions below.

The article identified information technology as an important trend for supply chains in $2023.$ Specifically, the article mentioned the importance of blockchain technology and automation in supply chains to drive efficiencies and reduce costs. Additionally, the article emphasise that e$-$commerce is continually growing, which lead to the demand for faster, more flexible and reliable supply chains.

A large online retailer in South Africa appointed you as the head of supply chain and logistics$.$ The online retailer requested that you facilitate the implementation of appropriate technologies for improved operational efficiency. Additionally, the online retailer asked you to implement structures and practices to improve customer service and last$-$mile delivery speed, flexibility and reliability. Compile a comprehensive report in which you explain the following:

The development and justification of SCIS implementation $(14)$

The value of implementing blockchain technology in online retailing $(8)$

The most suitable logistics structure for flexible deliveries and preventing logistical failures. $(13)$

Important attributes in customer service to ensure flexibility, speed and reliability $(9)$

Your assignment must be structured as follows:

Title page

Table of contents $(1$ mark$)$

Introduction $(2$ marks$)$

Development and justification of SCIS implementation $(14$ marks$)$

The value of implementing blockchain technology in online retailing $(8$ marks$)$

The most suitable logistics structure for flexible deliveries and preventing logistical failures $(13$ marks$)$

Important attributes in customer service to ensure flexibility, speed and reliability $(9$ marks$)$

Conclusion $(2$ marks$)$

Bibliography $(1$ mark$)$

Total $50$ marks

Reference your work using end text citation using Havard referencing style.