Question: Read the case Amgen Corporation: Using Benchmarking as a Means of Coping with Rapid Growth ( page 1 5 8 in the text ) and

Read the case "Amgen Corporation: Using Benchmarking as a Means of Coping with Rapid Growth"

(

page

158

in the text

)

and answer the following questions:

)

Why was benchmarking so important for Amgen at the point in the company's history when benchmarking was initiated? Do you believe that benchmarking will contribute to Amgen"s longterm success?

)

Was it a good idea for Amgen to solicit the help of the American Productivity and QualityCenter?

Do you think that Amgen would have been successful without the APQC's involvement?

Read the case "Amgen Corporation: Using Benchmarking as a Means of

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