Read the case below and answer question 2.1 and 2.2 and question 3.1 3.3.

Spain meets Africa Espadril is a small company committed to bringing the Spanish art of making espadrilles to Africa. The "esparto" rope soles are made in Spain and imported to South Africa. Our all female team consists of five membersincluding both founders, Rizqah and Patricia. All espadrilles are handmade to order and each pair is made with love.This is our commitment and level of respect shown to all our customers.This art is slowly disappearing, shoes are no longer handmade. We guarantee a high quality and durable product. We have years of experience and many happy customers to confirm this. We are proud to preserve this art; fulfilling our vision to fuse cultures and evolve this beloved classic.

{Source: Espadril SA. 2022. Our story. Available from: https://espadril.co.za/pages/aboutus (accessed 05 September 2022)}

Q.2.1 Based on the case above, Espadril consists of a small team. As a result, most traditional businessfunctions will be fulfilled by several team members. Espadril will most likely not have a separate office management function.

Describe the role of control in office management in the case of Espadril South Africa.

Q.2.2 Due to the small team, members of the team is unlikely to achieve specialisation as a result of division of labour. In addition, any poor reviews or complaints may have dire affects for this small business.

Discuss the mechanisms that can be utilised to control and manage human resources and their behaviour at Espadril. Use relevant examples to support your discussion.

Q.3.1 Espadril SA hand makes, packages and performs all the administration functions related to their business by five people. In order to successfully do this, they need to have a sound control system in place.

Outline the characteristics of an effective control system in the context of Espadril.A

Q.3.2 With reference to Espadril, briefly discuss the characterisitcs associated with effective performance standards.

Q.3.3 With relevance to Espadril SA, differentiate between three types of budgets that can be used by Espadril.