Question: Read the case on Amazon and associate each quote with the market environment variable it represents. Back in 1 9 9 5 , when Amazon.com
Read the case on Amazon and associate each quote with the market environment variable it represents.
Back in when
Amazon.com first went online, its founder Jeff Bezos saw a breakthrough opportunity in changing the retail shopping experience. Amazon's strategy took advantage of trends Bezos observed, especially a growing number of consumers
points
eBook
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References shopping on the Internet. Laws back then didn't require the collection of sales tax on online sales, which offset charges for shipping and handling. Early investors were patient as Amazon lost $ billion from to They shared Bezos's belief that if Amazon consistently delivered value and satisfaction, customers would come back, buy more, and tell their friends. Bezos's and his investors' predictions were on target.
Amazon quickly pursued global growth, initially launching new sites in both the United Kingdom and Germany. Like the United States, these markets offered a large number of customers with access to the Internet and high incomes. Amazon is now in countries, including Australia, Canada, France, India, and China. Although most of these efforts have gone well, Amazon has struggled to gain a foothold in the important and fastgrowing Chinese market. Amazon believes that in order to turn things around in China, it needs to better customize its marketing strategy to the local culture.
Amazon continually strives to make shopping convenient. For example, local inventory enables the Amazon's Prime Now program, which offers customers onehour delivery in some markets and sameday delivery in others. Amazon hopes to sqmeday use drone aircraft to deliver small packages in minutes or less. Right now, local regulationsrather than technology limitationsare holding up this plan.
In its hometown of Seattle, Amazon is testing a new grocery store concept called Amazon Go This store lets customers walk in grab what they want, and walk outwithout having to swipe a card or stand in a checkout line. Artificial intelligence and sensors placed throughout the store track items customers place in their physical baskets, and the Amazon Go app places those same items in their virtual shopping carts. When finished shopping, a customer simply walks out and everything is charged to his or her Amazon account. Is this what's next for retail?
Another innovation, Amazon Echo, was created to make life and shopping better for Amazon customers. Echo is a nineinchtall smart speaker. When a customer calls out "Alexa," Echo wakes up and connects to a personal digital assistant. From there, a user can ask Alexa to play music, deliver news and sports scores, report the weatherand of course place an order on Amazon. To grow in these competitive and fastchanging market environments, Amazon must continue to anticipate market trends and adjust its marketing strategies.
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